Browse Items (835 total)

The traditional call center—rows of agents in headsets answering calls—is becoming
obsolete. In a consumer-driven, Internet-enabled world, your customers aren‘t just
calling you. They want to reach you via email, IM, text, and more. And…

This book presents the latest management ideas in knowledge
creation and management in readable and non-technical chapters.
Knowledge continues to be a critical—perhaps the critical—factor for
firms in today’s competitive environment. The…

It was Italy. I was in love. It was divine and I was discontented.
What exactly is discontentment? It is the restless longing
for better circumstances—and I was definitely restless.
Almost all entrepreneurs are at times and that is actually…

The Essentials Series was created for busy business advisory and corporate
professionals.The books in this series were designed so that these busy professionals
can quickly acquire knowledge and skills in core business areas.
Each book provides…

Last summer, when we reached California for a year's sojourn, we had the good fortune to secure a house with
a splendid garden. A few weeks ago, after the early warm days of a California February had opened up the
first blossoms of the season, our…

Books like this don’t just spring out of the authors’ collective
wisdom; they come from what is learned in interactions with
a wide range of professionals over the years. These are the
people in the arena who have learned good pricing…

This has been an extraordinary year of change. I would like to first thank all
of the family members who assisted us in transitioning out of our condominium
and into our new home—it would not have been possible without your assistance.
I…

Today the practice of urban design has forged a distinctive identity with applications at
many different scales ranging from the block or street scale to the scale of metropolitan and
regional landscapes. Urban design interfaces many aspects of…

The primary audience of this book is students in a first vis course,
particularly at the graduate level but also at the advanced undergraduate
level. While admittedly written from a computer scientist’s
point of view, the book aims to be…