Contact Center Complete Handbook

Dublin Core

Title

Contact Center Complete Handbook

Subject

Contact Center Complete Handbook

Description

The traditional call center—rows of agents in headsets answering calls—is becoming
obsolete. In a consumer-driven, Internet-enabled world, your customers aren‘t just
calling you. They want to reach you via email, IM, text, and more. And simply ―taking‖
calls isn‘t enough to keep customers loyal—you need to proactively reach out to build
relationships, up sell, and solve problems before they become deal-breakers.

Files

Collection

Economy

Tags

,

Citation


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“Contact Center Complete Handbook,” Portal Ebook UNTAG SURABAYA, accessed January 13, 2026, https://ebook.untag-sby.ac.id/items/show/372.