Browse Items (64 total)

We are greatly appreciative for the data, advice, and comments we received
from a variety of people. Of course, no one other than the authors is responsible
for the product. Julie Yates at Bureau of Labor Statistics kindly provided
some NLSY…

Strategic decisions are rarely straightforward or simple. This is
because they involve value judgments that depend to a large degree
on people’s attitudes, perceptions and assumptions. This is why so
many strategic decisions turn out to be…

For reseach in all subjects and among different philisopical paradigms, research
methodologies form one of the key issues to rely on.
This volume brings a series of papers together, which present different research
methodologies as applied in…

There are a number of good books on banking in the market; so, why should the
authors write another one and, more importantly, why should the student be
burdened with an additional one? Books on banking tend to be focused on the
management of the…

Course Mechanics
• Requirements: Two exams, each 50% of grade, each covers half of material
in class. First exam: on Tuesday, March 12th. Second and final exam: on
Tuesday, April 30th.
• Problem sets: will be several, which will be handed in…

I would like to thank John Maclean for his extensive and insightful
comments as well as for his guidance and supervision during my years at
the University of Sussex. Without him this book would not have been
possible. I also owe a debt of…

The traditional call center—rows of agents in headsets answering calls—is becoming
obsolete. In a consumer-driven, Internet-enabled world, your customers aren‘t just
calling you. They want to reach you via email, IM, text, and more. And…

This book presents the latest management ideas in knowledge
creation and management in readable and non-technical chapters.
Knowledge continues to be a critical—perhaps the critical—factor for
firms in today’s competitive environment. The…

It was Italy. I was in love. It was divine and I was discontented.
What exactly is discontentment? It is the restless longing
for better circumstances—and I was definitely restless.
Almost all entrepreneurs are at times and that is actually…

The Essentials Series was created for busy business advisory and corporate
professionals.The books in this series were designed so that these busy professionals
can quickly acquire knowledge and skills in core business areas.
Each book provides…