Browse Items (147 total)

I would like to thank John Maclean for his extensive and insightful
comments as well as for his guidance and supervision during my years at
the University of Sussex. Without him this book would not have been
possible. I also owe a debt of…

The traditional call center—rows of agents in headsets answering calls—is becoming
obsolete. In a consumer-driven, Internet-enabled world, your customers aren‘t just
calling you. They want to reach you via email, IM, text, and more. And…

This book presents the latest management ideas in knowledge
creation and management in readable and non-technical chapters.
Knowledge continues to be a critical—perhaps the critical—factor for
firms in today’s competitive environment. The…

It was Italy. I was in love. It was divine and I was discontented.
What exactly is discontentment? It is the restless longing
for better circumstances—and I was definitely restless.
Almost all entrepreneurs are at times and that is actually…

The Essentials Series was created for busy business advisory and corporate
professionals.The books in this series were designed so that these busy professionals
can quickly acquire knowledge and skills in core business areas.
Each book provides…

Last summer, when we reached California for a year's sojourn, we had the good fortune to secure a house with
a splendid garden. A few weeks ago, after the early warm days of a California February had opened up the
first blossoms of the season, our…

The members of every generation believe the business environment
in which they work is tougher than ever before.
Today we are no exception. Those who follow us will likely be
no exception. Well, guess what? Everybody’s right!

1. Political economy or economics is a study of mankind in
the ordinary business of life; it examines that part of
individual and social action which is most closely connected with
the attainment and with the use of the material requisites…