No Excuses
A Business Process Approach
to Managing Operational Risk

No Excuses
A Business Process Approach
to Managing Operational Risk

No Excuses
A Business Process Approach
to Managing Operational Risk

as we left the twentieth century and welcomed the beginning
of the twenty - fi rst, the world economy appeared to be in
greater shape than ever before. Things were probably going
well for you, too. You had an enjoyable job, working for a fi rst - rate company.
Every
day
you
looked
forward
to your
commute.
On any
given

morning,
you
would
make
your
way
downstairs
to your
front
door to be
the
fi
rst
to take
the morning
’
s
newspaper.
Opening the paper,
you
would

read
the headlines.
Let ’
s
take
a look at the following
news
headlines and
consider
how
much
you
or your
company
’
s
board
members
would
like

to
see headlines like
these about the fi
rst
-
rate
company
for which you

worked

Dennis I. Dickstein
Robert H. Flast