Browse Items (147 total)

The increased flow of knowledge, resources, goods and services among nations that has
occurred as a result of globalisation has led to a major increase over the years in transport
activity. This has had an impact on the environment in a number of…

The main objectives of this manual are to:
• Provide an accessible guide to productivity measurement for those involved in constructing
and interpreting productivity measures, in particular statistical offices, other relevant
government agencies…

The traditional call center—rows of agents in headsets answering calls—is becoming
obsolete. In a consumer-driven, Internet-enabled world, your customers aren‘t just
calling you. They want to reach you via email, IM, text, and more. And…

The members of every generation believe the business environment
in which they work is tougher than ever before.
Today we are no exception. Those who follow us will likely be
no exception. Well, guess what? Everybody’s right!

The Thermodynamics, Heat Transfer, and Fluid Flow Fundamentals Handbook was
developed to assist nuclear facility operating contractors provide operators, maintenance
personnel, and the technical staff with the necessary fundamentals training to…

The Thermodynamics, Heat Transfer, and Fluid Flow Fundamentals Handbook was
developed to assist nuclear facility operating contractors provide operators, maintenance
personnel, and the technical staff with the necessary fundamentals training to…

Every newspaper has its own style book, a set of rules telling
journalists whether to write e-mail or email, Gadaffi or Qaddafi ,
judgement or judgment. The Economist’s style book does this and a bit
more. It also warns writers of some common…