Contact Center Complete Handbook
Dublin Core
Title
Contact Center Complete Handbook
Subject
Contact Center Complete Handbook
Description
The traditional call center—rows of agents in headsets answering calls—is becoming
obsolete. In a consumer-driven, Internet-enabled world, your customers aren‘t just
calling you. They want to reach you via email, IM, text, and more. And simply ―taking‖
calls isn‘t enough to keep customers loyal—you need to proactively reach out to build
relationships, up sell, and solve problems before they become deal-breakers.
obsolete. In a consumer-driven, Internet-enabled world, your customers aren‘t just
calling you. They want to reach you via email, IM, text, and more. And simply ―taking‖
calls isn‘t enough to keep customers loyal—you need to proactively reach out to build
relationships, up sell, and solve problems before they become deal-breakers.
Files
Collection
Citation
“Contact Center Complete Handbook,” Portal Ebook UNTAG SURABAYA, accessed May 16, 2024, https://ebook.untag-sby.ac.id/items/show/372.